We are seeking a Business Process Engineer (BPE) with strong expertise in process design, optimization, and transformation within the banking sector. The successful candidate will play a key role in streamlining and enhancing core banking processes—including account onboarding, loan origination, payments, compliance, and customer service—ensuring they are efficient, customer-centric, and fully aligned with the bank’s strategic objectives.

Your role:

As a Business Process Engineer (BPE) in the banking sector, you will be responsible for designing, optimizing, and continuously improving business processes to enhance customer experience, regulatory compliance, and operational efficiency. Working within the Business Process Engineer (BPE) team, you will take an end-to-end view of core banking processes—such as account onboarding, loan origination, payments, compliance, and customer service—ensuring they are well-integrated, cost-effective, and aligned with the bank’s strategic goalsYou will collaborate closely with business units, IT, operations, risk and compliance teams to analyze “as-is” processes and develop “to-be” process models. Your role will be central to delivering transformation initiatives that simplify operations, reduce risk, and deliver measurable business value.

Duties & responsibilties:

• Analyse and document existing (“as-is”) banking processes across Retail, Corporate, and Digital Banking domains.
• Design and improve lean, effective (“to-be”) processes that enhance service delivery, reduce operational risk, improve turnaround times, and align with the Bank’s strategy, priorities, regulations, and efficiency objectives.
• Lead and manage process design initiatives, data structures, and dashboards; identify requirements for changes; and ensure seamless implementation of system enhancements in close coordination with business lines, analysts, data teams, and relevant stakeholders.
• Take ownership of process design and project management activities, including the development and maintenance of process maps, ARIS models, catalogues, and related deliverables.
• Work closely with Compliance, Risk, Audit functions to ensure all process designs meet internal controls and regulatory requirements (e.g., KYC, AML, GDPR).
• Coordinate with Product Owners, Engineering, and IT teams to ensure change requests and system enhancements are effectively implemented in line with design standards.
• Utilize data and automation technologies (e.g. RPA, OCR, workflow tools) to drive process improvements, monitor, and evaluate profitability and efficiency outcomes.
• Continuously monitor process performance, transaction volumes, and processing times, evaluate outcomes, and implement corrective actions as needed.
• Drive business efficiency and innovation by adopting industry best practises and emerging technologies.
• Communicate application and process changes across the bank and coordinate stakeholder actions to support successful implementation.

Who are we looking for?

A colleague open-minded, very curious by nature and passionate about your job. You are not afraid to handle various tasks at the same time and meet tight deadlines. You are thinking proactively and always a step ahead, finding solutions with both internal and external stakeholders. You are a cooperating person who listens and invests in the work & persons to achieve common goals. You must naturally think out of the box and navigate in a fast changing and complex environment by questioning the how & the why.

Skills/Qualifications:

• Strong understanding of banking operations and products (e.g., current accounts, credit cards, lending, treasury, trade finance, payments).
• Experience in process reengineering within a regulated financial institution is highly preferred.
• Familiarity with regulatory frameworks such as Basel III, KYC/AML, FATCA, PSD2, and local banking regulations.
• Knowledge of banking platforms (e.g., Temenos, SWIFT, Bloomberg) and integration with CRM, ECM, and digital channels.
• Working experience with process modelling tools (e.g., Visio, ARIS, Signavio) and methodologies like Lean Six Sigma or BPMN.
• Exposure to digital transformation, RPA, AI/ML in banking processes is a plus.
• Strong data-driven approach to decision-making, combined with creative problem-solving skills.

Education: 

Bachelor’s or Master's degree in Industrial Engineering, Business Administration, Finance, Banking, or a related field.

What we offer.

• Becoming part of a dynamic team in an international working environment.
• 30 vacation days.
• 13th Month.
• 8% holiday payment
• Laptop and Mobile phone.
• Annual extra appreciation payment.
• Pension Plan - Defined contribution scheme
• Collective Health Insurance – discount on additional health insurance.
• Educational budget and access to Coursera trainings

Our organization:

Work at Garanti BBVA International
Garanti BBVA International (“GBI”) is a mid-sized European bank established in Amsterdam, the Netherlands since 1990 and serves to corporate and institutional and retail clientele. GBI is a wholly owned subsidiary of Turkiye Garanti Bankasi A.S. (Garanti) and has presence in Germany, Switzerland and Turkey. Our ultimate parent is BBVA. Aa dynamic “global boutique” bank, Garanti BBVA International offers fast, accurate, innovative, tailor-made and country-specific financial solutions in selected business lines though highly skilled and diverse talent management. We embrace creativity, are centered towards teamwork and oriented to create multicultural environment as we believe this to be a crucial element. Our vision is future-oriented and as a one big team GBI strives for corporate excellence and goal achievement. By joining our organization, you will find yourself constantly challenged and must be prone to apply out-of-the box thinking.

Life at Garanti BBVA International

GBI is a place for people who dream big and make their dream their goal. We look for people who will challenge the status quo in order to grow. We stand as one team, one family and together we are empowered to create our unique path, be agile, be curious and innovative. Strong partnerships ensure our success. Strong teams hold our foundation. We believe that diversity drives innovation and fosters personal development. We aim to create a working environment where employees are able to learn through support and coaching while contributing visibly to the success of bank.

Our Core Values

GBI is part of BBVA, an integrated and innovative financial institution that looks to the future, created with the mission of financing people’s dreams. That spirit continues to inspire us today and encourages us to transform people’s lives by helping them make the best decisions to fulfil their dreams. This mission is underpinned by our Purpose: “To bring the age of opportunity to everyone”. We live these values, which make us strong and allow us to achieve our purpose so we can keep creating opportunities.

Customer Comes First
We see our work from the customer's perspective, as we incorporate their point of view in every decision we make and always put their interests first. We meet our customer's needs in an agile way, overcoming any difficulties that arise.

Think Big
We want to amaze our customers with the best solutions to generate unique experiences. To achieve this, we set ambitious and inspirational challenges for ourselves, while questioning everything we do and posing new ways of doing things.

One Team
We are committed both to our individual role and the company's objectives as our own. We work as one team, trust our colleagues and break silos between units and hierarchical barriers.

Application:

If you are ready to join our team and contribute to the success of company, we encourage you to apply by submitting your resume and a cover letter via Online Application: Click on the link below to access our online application portal and submit your application.

We appreciate your interest in our organization and look forward to reviewing your application. Should you have any questions or require further information, please don't hesitate to reach out.

Please note that we do not appreciate any acquisition efforts for this vacancy by recruitment agencies.